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Zendesk

Zendesk
  • #: 12693
  • Price: free ($0.00) In Apple Store
  • Category: Business
  • Updated: 2017-02-27
  • Current Version: 3.9.8
  • 3.9.8
  • Size: 8.80 MB
  • Language: English
  • Seller: Zendesk, Inc.
  • Requirements: Compatible with iPhone, iPod touch, and iPad. Requires iOS 3.0 or later
  • © 2011 Zendesk Inc.
  •  Add to Favorite apps

 

Description

Customer service doesn’t stop when you leave your desk. That’s why we created the Zendesk mobile app for iOS. It gives agents, admins, and managers the power of Zendesk on the go. Whether you are in a meeting, working from home, or scaling the tall peaks of a mountain with no hands while you casually scroll through ticket comments on your iPad, the Zendesk mobile app will be there for you, so you can provide great service for your customers.

With Zendesk for iPhone and iPad you can:

• Access all your support ticket views

• View all support ticket events and notifications

• See a real-time list of activity on your tickets

• Search support tickets and knowledge base articles

• View and update comments, CCs, tags, and ticket fields

• Get push notifications on ticket updates

• Apply predefined responses, or macros, to tickets containing frequently asked questions

• Easily bookmark a ticket for future reference

• Upload and view attachments on tickets

• Take a photo and attach it to a ticket

• Use TextExpander touch snippet expansion (iPhone only)

Features exclusive to Zendesk for iPad include:

• Key support metrics at a glance — from ticket activity and volume, to first response times and customer satisfaction

• Access to full ticket history from customer profiles

• Agent dashboard with critical tickets views

• Swipe gestures that expose key actions on a ticket

Zendesk is a beautifully simple customer engagement platform. It enables companies to provide great customer support, scale with self-service options, and differentiate with proactive engagement. This leads to customer relationships that are more meaningful, personal, and productive – all at a lower cost.

What's New in Version 3.9.8

Bug fixes and security enhancements

iPhone Screenshots

Zendesk iPhone Screenshot 1
Zendesk iPhone Screenshot 2
Zendesk iPhone Screenshot 3
Zendesk iPhone Screenshot 4
Zendesk iPhone Screenshot 5

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Customer reviews

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Rated 3/5 based on 3 customer reviews.

 

4/5 stars

Very good except for missing CC: support

:
Everything looks great on the iPad and it would get five stars if it were not for the missing CC: functionality.

5/5 stars

I am now in Zen.

:
If I were a Hot Stripper I would go down to zen desk office and get all kind of naughty with these programmers. :) I ask for an iPad Version, and they bring it. I am currently on the iPad Beta, and so far IT ROCKS! The iPad APP is a good reason to buy an iPad. Keep it coming guys. We love you like a brother

0/5 stars

Major problems

:
This app has major problems and is basically useless as is.
- ticket statuses don't update from web to app so 'solved' tickets still show as open in the app

- No way to copy text from with a comment (can only copy the entire comment)

- no way to merge tickets

- tickets with 'solved' status show up in unsolved ticket list

Etc etc etc

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The information may be outdated (2017-03-06 16:56:15). For actual information go to iTunes


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